Troy

Work Experience

Technical and Dev Supervisor

• Lead and supervise technical support engineers / support developers.
• Responsible for scheduling fieldwork (ocular, meetings, etc).
• Oversee Development of project conceptualization, design, and installation.
• Oversee after-sales maintenance to accounts.
• Works hand and hand with the administrative manager in formulating quotations for accounts.
• Over all in charge in installation and implementation of develop solutions.
• Manages all server related solutions requirements.
• Develop plans and process design to improve long term capabilities of a server system.
• Develop new tools and procedure aimed at making server maintenance more effective and efficient.
• Develops solution based on the corporate account requirements.
• Works closely with the rest of the team to come up with the best plan and design.
• Works closely with the project manager in presenting concept and design to corporate accounts.

• Technologies: Python, Django, Nodejs, Redux

Solutions/Web Developer

• Develops programs/systems that provides solutions to existing and potential clients.
• Develop and create buffer of web-based and locally based tools that are reusable for other accounts.
• Conducts research in order to formulate accurate system and design and architecture to develop a solution.
• Creates technical specification and test plans.
• Evaluating the software and systems that make computers and hardware work.
• Develop existing programs by analyzing and identifying areas for modification.
• Writing and testing codes and refining and rewriting as necessary.
• Integrating existing software products and getting incompatible platforms to work together.
• Maintains historical records by documenting system software changes and revisions.
• Works closely with the project manager to get a good grasp of the account’s requirements hence developing a efficient system.
• Demonstrate technical skills to accounts for presenting purposes.
• Prepares reference for users by writing operating instructions.
• Prepares system installation by studying software capabilities and operations, including task scheduling, memory management, file system and input output requirements.
• Set up new/rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. In accordance with standards and project/operational requirements.

• Technologies: Python, Django

Technical Support Engineer

• Work outside contacts to support onsite technical issues to satisfy clients and achieve company goals.
• Work within established guidelines and procedures.
• Travels with or without teammates to customer site and documenting work activity and maintaining administrative paper works.
• Analyze actual problem to recommend possible solutions.
• Perform Hardware and Software installation.
• Perform techniques to avoid ESD (Electro-Static Discharge) damage to the sensitive components.
• Perform remedial repair activities on customer site.
• Implementing appropriate procedure, either software or hardware to resolve the issue.
• Perform Mac OS x Server set up and configuration/ implementation of network (apple router and storage) to client companies.
• Submit request for parts required to be replace for the customer issue resolution/recommendation as per parts request procedure.

• Technologies: IOS, MacOS

Apple Service Engineer

• Responsible for installing, maintaining and troubleshooting of software and hardware of Apple products.
• Answers the technical questions of all users, escalating it to higher- ups if required.
• Meticulously tracks the details of completed tasks.
• Perform diagnostics and hardware repair on both walk-in and corporate product assigned within the prescribed Turn-Around Time on both computer and mobile devices.
• Conduct thorough quality checking and/or testing on all repaired units prior to its release to clients.
• Properly accomplish necessary written technical reports and ensure that all mandatory job details on the system, GSX, Filemaker Pro, are accurate, complete and up-to-date.
• Know and apply the Apple warranty guidelines, and procedures, including ACPP.
• Keep orderly and clean workbench/area, comply with ESD requirements, and ensure that customers’ products are stored in safe, secured and accessible location.
• Keep abreast of the newest Apple products, technical bulletins, repair procedures, and cascade/share such tofellow engineers.
• Seek assistance on complex technical issues and/or repairs through existing escalation channel, and subsequently apply the approved technical measure.
• Support the Customer Service Group in matters pertaining to customer complaints arising and in walk-in and phone-in technical inquiries from time to time
• Comply with all existing service policies, procedures and house rules, particularly on maintaining confidentiality on all Apple information and data.
• Perform other tasks that may be assigned from time to time.

• Technologies: IOS