Lidia
Senior Moneybookers Developer
•
13 years experience
Skills
Summary
Lidia is our superstar team leader, whose dedication and professionalism is an inspiration for her colleagues. She has been instrumental in the progress that the lead generation team has made and has consistently pushed them to hit targets.
She is an experienced researcher with a demonstrated history of working in the business process outsourcing industry. Skilled in reporting & analysis, She also has over two years of experience on both customer service and technical support roles.
Lidia would like to move forward her career progress by helping the team and company to continue to grow substantially, through helping other clients achieve their business goals.
Work Experience
Lead Generation Team Leader
October 2016 - Present
- Target management
- KPI monitoring
- Staff Trainer
- Lead Generation through online research.
- Data encoding in their CRM (Bullhorn and SugarCRM)
- Technologies: BullHorn , SugarCRM
Credit Card Investigation Specialist
May 2015 - August 2016
- Discusses client credit card needs and suggests how to meet those needs. Responsible for showcasing credit card samples and catalogs to clients. Describes the terms of use for the cards and the prices. Follows leads from other clients who may have interest in using the credit cards. Responsible for taking card orders from clients. Assists clients in resolving complaints about the credit cards or issues that may arise during card use.
- Technologies: Avaya, Microsoft Office
Data Entry Specialist
March 2014 - March 2015
- Tests customer and account system changes and upgrades by inputting new data; reviewing output. Secures information by completing data base backups. Maintains operations by following policies and procedures; reporting needed changes. Maintains customer confidence and protects operations by keeping information confidential. Contributes to team effort by accomplishing related results as needed.
- Technologies: Microsoft Office
Customer Service Representative
June 2009 - March 2014
- Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Provide product and service information to customers Research required information using available resources Research, identify, and resolve customer complaints using applicable software Process orders, forms, and application
- Technologies: Avay, Microsoft Office
Office Staff
August 2007 - March 2009
- Answer telephones, direct calls and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Compute, record, and proofread data and other information, such as records or reports. Complete and mail bills, contracts, policies, invoices, or checks.
- Technologies: Microsoft Office
Education
Bachelor of Science Major in Banking and FInance
2003 - 2007
Adamson University