Kean
Senior QuickBase Developer
•
9 years experience
Skills
Summary
An IT professional with innate love for innovations and challenges. Has implemented successful projects and was able to receive a lot of positive client feedback, which opened door for more projects and opportunities. He has also saved several projects from failing (fire fighting team) and has completed the Google Cloud Platform series of certifications.
Work Experience
Team Manager/SME/Team Lead
June 2016 - March 2019
- Responsible for the technical side of operations (Platform, Big Data) including trainings (upskill, refresher), daily interactions with TSEs and other SMEs, mentorship and escalation point, and everything else under the sun.
- Created the internal consults process which helped improve consults rating from low 80s to 90s.
- Conceptualized daily trainings and saved QA scores from 70s to 90s (attrition of top 3 performers in the same week of the same month).
- Implemented internal sharding (mini teams, small group of product specialists) before Google implemented the full sharding in 2017.
- Role of a TL/SME + more responsibilities.
- Involved in Tech. Mentors and handles TLs and SMes for both Platform and Big Data team along with their dedicated trainer.
- Responsible for ensuring the team meets the KPI targets and adheres to Google and HCL policies.
- Responsible for ensuring we have the manpower to handle volume (cases, consults, escalations), including planning and strategizing (workforce).
- Led the Case Management + Workforce Management team of HCL GCP and aligned goals to Google’s 2019 critical targets.
- PoC for certain critical metrics.
- Escalations, DSATs, Consults, TRT.
- Responsible for reporting on these critical metrics to clients.
- Technologies: Platform, Big Data, Python
Team Lead Google Team/Full Stack Developer
April 2014 - June 2016
- Specialized in Backend development and Google Cloud Platform computing using whatever programming language a project requires.
- Mentor and guide team mates and Support team in the Google Cloud Platform technologies and other tools the team uses to achieve its goals and deliver commitments.
- Improve the team's portfolio and ensure the highest level of competitiveness and productivity.
- Managed/Lead projects locally handled by the team and serve as the point person for onshore counterparts.
- Technologies: Google Cloud Platform, Python, Back End Development
Software Engineer
September 2009 - March 2014
- Develop and innovate software solutions for the mobile and web environment.
- Create well written documentations for projects.
- Technologies: Mobile Development , Web Development, Python
Education
Bachelor of Science in Computer Science
University of the Philippines Los Banos