Junior Aftercare Accounts Associate

We’re looking for a highly-driven Junior Aftercare Accounts Associate to join our ever-expanding team in Makati. This is a great chance for you to be part of a fun and fast-paced multinational environment and enjoy a number of benefits and perks which include, but are not limited to, medical and dental plans, training allowances, free food, and monthly activities that bring employees together.

Cloud Employee is a fast-growing UK-managed offshore recruitment and staffing company in the Philippines. As we tackle the growing global IT skills shortage, we strive to create a professional workplace that empowers our staff to reach their full potential. We provide clear career paths for our staff along with individual training programs and excellent reward and bonus systems.

The successful candidate will have the opportunity to work with some of the world’s cutting-edge tech companies in a multinational environment and see the fruits of their hard work make a direct impact on the business.

The Position

The Junior Aftercare Accounts Associate is responsible for providing key elements of After Sales Support to local teams and in-house Developers as directed by the Aftercare Manager.

The successful Junior Aftercare Accounts Associate will be tasked to:

Maintain, strengthen, and retain existing developer relationships by providing responsive and professional customer service in all aspects of their relationship with our company
Complete regular staff appraisals and feedback sessions with both in-house staff and clients
Work with the Aftercare team to provide feedback for the in-house staff
Work with clients and local teams to oversee staff engagement and development
Manage performance issues that have been raised and work with in-house teams on performance improvement and technical resolution
Assist in-house developers in conflict resolution should any issues surface with the Cloud Employee service or staff
Execute the Aftercare Process with a high degree of professionalism, reliability, and attention to detail
Work with local Engagement and Events Officer on any relevant projects
Work with local Learning and Development Specialist on conducting Training Programs

Candidate Requirements

Minimum qualifications:

Strong interpersonal skills and an ability to build rapport with customers
Excellent oral and written English communication skills
Ability to follow instructions, respond to management direction, and must be able to improve performance through management feedback
Organised approach to work with a hardworking and strong work ethic
At least 1 year minimum work experience in a similar capacity/role as a Client Care/HR/Customer Service Representative
Naturally enthusiastic, positive people person

Nice-to-have:

Knowledgeable with standard software applications including MS Office and Google suites
Demonstrated previous examples of process improvements
Previous experience working in tech-based companies

Salary, Bonus, and Benefits Packages

Competitive salary package
Benefits package that includes HMO, training allowance, gym or food allowance, educational assistance for dependents, and more
An annual salary increase, as laid out in the contract
Free food and drinks provided in the office
Company trips

For more information on what it’s like to work at Cloud Employee, click here.

Do you think you are ready for the challenge? Apply now!